Closed packages:
Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If there is a problem with your order (damages or wrong items) you must contact us withing 48 hours after receiving product(s) to resolve the issue. You must include a copy of the original invoice with the RMA# inside your return package. A 15% restocking fee may apply depending on circumstances of order. Shipping items back will be at the expense of customer for returns. 

Defective Returns:
If your product is not functioning properly, please contact us as soon as possible (but not later than 30 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. Custom orders may only be returned upon approval. All products returned to us must be accompanied by a valid order number issued by us. After 30 days from purchase we can no longer issue a return and will refer you to the manufacturer for warranty service. Returns expire in 15 days after they are issued and cannot be extended or re-issued. All returns must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included. A valid order number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

CLAIMS:
All goods shall be deemed delivered to purchaser at the time they are placed in the hands of carrier and consigned to purchaser. Loss, damage or destruction of any said merchandise is assumed by purchaser. No claims may be made for shortages unless made within 48 hours from receipt of merchandise.

FORCE MAJEURE:
The company shall not be held responsible or in default under any contract or order or liable to anyone for any losses or damages arising from delay, inability or failure to fill orders or to perform its obligations caused by acts of God, force majeure, fire, flood, explosion, accident, strike or other labor trouble, the exercise of civil or military authority, scarcity of labor or materials, transportation difficulties, demand exceeding supply, voluntary or compulsory application of priority rationing, limitation of production or any regulations by governmental order, or any cause or circumstances beyond its reasonable control, or resulting from any scheme of allocation among its customers in the event of shortage or delay.

Products that are being returned : Product may have not been in use.Customer is responsible for return shipping costs.Customer is responsible for a 15% restocking fee if package is accepted. Exchanges for a different product can be done, consumer is responsible for shipping charges to and from our facility in original packaging.